Cancellation Policy

Our cancellation and refund guidelines are as follows:

Trip Cancellation Policy

With a 14 day or more notice:

  1. A refund is made less a $3.00 per person cancellation fee. (Please note you must ask for and be assigned a cancellation code to confirm the cancellation!)
  2. You may transfer the reservation to another date with no transfer fee.
  3. You may choose to be mailed "free trip passes" that can be used at a future date,
  4. with no change fee. (No expiration date on the passes)

With a 7 day or more notice:

  1. You may cancel with a 50% refund.
  2. You may reschedule the trip for another date and time, with no transfer fee.
  3. You may choose "free trip passes" that can be used at a future date, with no
  4. change fee. (No expiration date on the passes).

With a 24 hour minimum notice:

  1. You may reschedule the trip for another date and time, with a $2.00 per person transfer fee. (This 24 hour option is NOT available for "peak Saturdays")
  2. You may choose "free trip passes" that can be used at a future date. (No expiration date on the passes. (This option is NOT available for "peak Saturdays")

Reduction in the number of rafters on the day of the trip is not refundable. However, for the happiness and convenience of our guests, "free trip passes" may be picked up at the Carolina Outfitter's Office for pre-paid rafters who failed to show on the day of the trip, (except NOT on peak Saturdays in July & August, & guide assisted trips) so that they can enjoy rafting at Carolina Outfitters on a future date!

Please let us know as soon as possible ahead of time if your numbers are reduced! Call us at 828-488-6345 or 800-468-7238.

Vaction Rental Cancellation Policy

With a 30 Day or More Notice:

Our cancellation policy requires a 30 day WRITTEN notice, and a $25.00 per night cancellation fee. Please note, for telephone cancellations you must ask for and be assigned a cancellation code to confirm the cancellation! There are no refunds for cancellations with less than a 30 day notice.

With a 30 day or more notice with an assigned code for confirmation, you may have your reservation transferred to another date, with a $25.00 transfer fee.

With a 14 Day or More Notice:

With a 14 day Written notice, or notice by telephone when assigned a cancellation code for confirmation, we will transfer your lodging reservation to another date, with a $25.00 transfer fee.

With less that a 14 Day Notice:

With less than a 14 day notice, there are no refunds and no transfers. This policy is very strict, because it is difficult to re-book the lodging in a time period of less than 14 days.

There are no refunds for late arrivals or early departures for ANY reason!